Privacy Policy

Effective Date: June 12, 2026

This Privacy Policy explains how OVRFLW Digital “OVRFLW,” “we,” “us,” or “our” collects, uses, stores, shares, and protects information when you visit our website, contact us, submit a form, communicate with us, purchase services, or otherwise interact with our business.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

OVRFLW Digital is a creative growth agency that provides services including, but not limited to:

• Social media strategy

• Content creation

• Short-form video production

• Website design

• Branding and creative direction

• Digital strategy

• Content planning and publishing

• Marketing systems and digital infrastructure

• Consulting and related creative services

For privacy-related questions, contact us at:

Email: dylan@ovrflwdigital.com
Business Name: OVRFLW Digital LLC

2. Information We Collect

We may collect information directly from you, automatically through our website, or through third-party platforms used to operate our business.

Information You Provide to Us

We may collect information you voluntarily provide, including:

• Name

• Email address

• Phone number

• Company or brand name

• Website URL

• Social media handles

• Billing information

• Project details

• Brand assets

• Uploaded files, photos, videos, documents, or creative materials

• Messages, emails, form submissions, call notes, or other communications

• Any other information you choose to provide

Client and Project Information

If you become a client, we may collect and process information needed to perform our services, including:

• Business goals

• Brand strategy information

• Login access or collaborator access to approved platforms

• Content calendars

• Media files

• Customer-facing brand materials

• Analytics or performance data

• Campaign information

• Website, CRM, email marketing, or social media account details

Payment and Billing Information

We may collect billing-related information such as your name, billing address, invoice details, and payment status. Payment card or bank information may be processed by third-party payment processors. We do not intentionally store full credit card numbers on our own systems unless explicitly required and securely handled through a compliant provider.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on the site

• Referral source

• General location data

• Cookie and tracking data

• Website usage analytics

3. How We Use Information

We may use collected information to:

• Respond to inquiries

• Provide proposals, quotes, or consultations

• Deliver services

• Manage client relationships

• Communicate about projects

• Create, edit, schedule, or publish content

• Build or maintain websites, systems, and digital assets

• Process payments and invoices

• Send administrative or service-related communications

• Improve our website, services, and customer experience

• Analyze website performance and marketing effectiveness

• Maintain internal records

• Protect our business, clients, website, and systems

• Prevent fraud, misuse, or unauthorized access

• Comply with legal obligations

• Enforce our agreements, policies, and rights

4. Third-Party Software and Service Providers

OVRFLW Digital uses third-party platforms, tools, and service providers to operate our business and deliver services. These may include, but are not limited to:

• Website platforms

• Hosting providers

• Email and communication tools

• Project management platforms

• Cloud storage providers

• Payment processors

• Analytics tools

• CRM systems

• Social media platforms

• Advertising platforms

• Scheduling tools

• Design, editing, and creative software

• AI-assisted tools

• Automation tools

• Client-approved software platforms

Examples may include platforms such as Google Workspace, Framer, Shopify, Meta, Instagram, TikTok, YouTube, LinkedIn, Stripe, QuickBooks, Slack, Notion, Canva, Adobe, CapCut, Dropbox, Google Drive, Loom, Calendly, Klaviyo, or similar tools.

These third-party providers may collect, process, or store information according to their own privacy policies and terms. We are not responsible for the privacy practices, security practices, outages, errors, or data handling of third-party platforms.

5. How We Share Information

We do not sell your personal information in the traditional sense.

We may share information with:

• Contractors, freelancers, or team members helping us deliver services

• Third-party software providers

• Payment processors

• Hosting and website providers

• Analytics and marketing platforms

• Legal, accounting, or business advisors

• Government authorities if required by law

• Successors in connection with a business transfer, merger, acquisition, restructuring, or sale of assets

We only share information as reasonably necessary to operate our business, deliver services, protect our rights, or comply with legal obligations.

6. Client-Provided Data

If you provide us with customer lists, audience data, email lists, CRM exports, analytics, testimonials, user-generated content, photos, videos, or other third-party information, you represent that you have the legal right and permission to share that information with us.

You are responsible for ensuring that any data you provide to OVRFLW Digital was collected lawfully and may be used for the intended project, marketing, website, advertising, or content purpose.

OVRFLW Digital is not responsible for verifying the legality, consent status, licensing, or accuracy of data or materials provided by clients.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar tracking technologies to:

• Improve website functionality

• Understand website traffic

• Analyze user behavior

• Measure marketing performance

• Remember preferences

• Support advertising or retargeting efforts

You may be able to disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

8. Email and Marketing Communications

If you submit your email address, we may contact you about inquiries, services, updates, or business-related communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link, replying with your request, or contacting us directly. We may still send non-promotional communications related to active projects, payments, contracts, or legal matters.

9. Data Retention

We may retain information for as long as reasonably necessary to:

• Provide services

• Maintain business records

• Comply with legal, tax, accounting, or reporting obligations

• Resolve disputes

• Enforce agreements

• Protect our business interests

• Maintain project history and documentation

We may retain archived copies of communications, files, invoices, contracts, deliverables, and project records unless deletion is legally required or commercially reasonable.

10. Data Security

We take reasonable measures to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no website, software, storage system, email platform, or internet transmission is completely secure.

You acknowledge that information shared online or through third-party platforms carries inherent risk. OVRFLW Digital cannot guarantee absolute security.

11. Client Account Access and Passwords

If we are granted access to your website, social media accounts, ad accounts, email platforms, Shopify store, CRM, or other digital systems, you are responsible for maintaining ownership and administrative control of those accounts.

We recommend granting role-based access whenever possible rather than sharing passwords. If passwords are shared, you are responsible for changing them after the project or relationship ends.

OVRFLW Digital is not responsible for account lockouts, third-party platform restrictions, security breaches, lost access, unauthorized changes by other users, or platform-level issues outside our control.

12. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete the information.

13. Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of certain marketing communications

• Request information about how your data is used or shared

California residents may have additional privacy rights under the California Consumer Privacy Act, which gives California consumers more control over certain personal information collected by businesses.

To submit a privacy request, contact:

Email: dylan@ovrflwdigital.com

We may need to verify your identity before completing certain requests. We may deny requests where permitted by law, including where information is needed to complete a transaction, comply with legal obligations, maintain business records, detect security issues, or protect legal rights.

14. Do Not Track Signals

Some browsers offer “Do Not Track” signals. Our website may not currently respond to all Do Not Track signals due to the lack of a consistent industry standard.

15. Links to Other Websites

Our website may contain links to third-party websites, platforms, portfolios, client sites, social media pages, or embedded content. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

16. International Users

If you access our website or services from outside the United States, you understand that your information may be processed in the United States or other locations where our service providers operate.

By using our website or services, you consent to this processing and transfer.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.